Nordstrom Return Policy: How their Returns and Exchange Works

nordstrom return policy

Nordstrom provides full information about purchased item returns on their websites. You should always check this before returning any item to them, as it is subject to change.

Nordstrom is a luxury clothing shop that sells clothing and accessories for men, women and children. Nordstrom works in stores and an online shopping site for customers. Clients can choose to return items purchased in store or online to the nearest Nordstrom shop as long as they possess the packing slip.

Nordstrom Returns Policy

Nordstrom return policy states that there are no time limits for returns and exchanges. Items purchased from their store or website can be returned to any Nordstrom store nearest to you. Customers must return them items with their receipt. They will not accept any damaged, worn or washed items. 

Special occasion dresses and designer items may not be returnable if tags have been broken or removed. Returning an item to Nordstrom within the United states is free of charge.

If you’re an international customer, shipping and handling fees for returning an item to Nordstrom will be deducted from your refund. Original shipping fees are non-refundable.

You can view the full Nordstrom return policy here

How to return an item to Nordstrom

It’s easy to return an item to Nordstrom following these simple steps:

  • Nordstrom accepts returned items via mail or instore. Nordstrom or Nordstorm.com returns are not accepted in Nordstrom Rack stores. 
  • If you have an account or an order number, you can start the returns process online from your account. If you don’t have an account or you’re missing order information, you can print a blank Nordstrom returns form.
  • You will be provided with a postage paid label enabling you to send the goods back free of charge. This free returns label should ensure that the package is returned and processed in 10-14 business days. 
  • If you want to return directly to a store, take along the item with a receipt and the original payment method. 

Nordstrom Refund Policy

Refunds will be issued to the original payment card, or alternatively a Nordstrom Gift Card. If there is no record of sale available, Nordstrom may ask for ID and a refund will be provided based on the current price. Items returned by mail may take up to 14 working days for refunds to reflect in your account. Shipping charges are non-refundable.

Nordstrom Rack Return Policy

Customers can return items by mail or to your nearest Nordstrom Rack store within 45 days of the original shipping date. Items returned after 45 days may be accepted with a partial refund of 50% of the original sale price. When returning your item by mail, use the shipping label that they provide. A $5.95 fee will be deducted from the refunded amount to cover the shipping costs.

Items must be returned in the original packaging, including hangers, hang tags, dust bags, eyewear cases, shoe boxes and gift boxes when applicable and must not be worn, altered or damaged.  Eligible returns will be credited to the original payment method or a gift card.

View the full Nordstrom Rack return policy here

Nordstrom Rack Refunds

They will issue refunds to your original form of payment or gift card. Items returned through mail with return label will be refunded back to the original form of payment within 3-5 business days after your return is received. You will have to allow 7-10 business days for your return to arrive at their Returns Center.

Nordstrom Return FAQs

How many days is Nordstrom return policy?

The Returns and Exchanges Policy did not outline details about how long customers have to return merchandise purchased in a Nordstrom store or website.

Is Nordstrom free return shipping?

Nordstrom offers free returns in the US via a postage-paid return label. Your return is generally processed within 10-14 days.

Can I refund items I bought from Nordstrom to Nordstrom Rack?

No.

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