Forever 21 is a fashion retailer that offers trendy and stylish clothing at affordable prices. They operate in numerous retail locations around North America, and you may also order clothes online via their site. The Forever 21 returns and exchange policies are somewhat different, if you’ve made an order from their store or online.
Forever 21 Returns
Forever 21 return policy states that items can be returned within 30 days from the date it was shipped. Items purchased from their store can only be returned to any of the Forever 21 stores within the original country of purchase.
To return an item you purchased online, Items must be shipped back at the consumer’s expense. Forever 21 does not offer an RMA # or return shipping label. Customers need to return a product within 30 days, starting from the delivery date.
Forever 21 Exchange
To exchange an item from Forever 21, you have to take the item to any Forever 21 shop closer to you. You can exchange items that you bought from their store only. Any item returned to Forever21 will be inspected by the warehouse team and will be refunded according to their return policy.
You cannot return any item you purchased online to any Forever21 Store for exchange or refund.
You can use the official store locator via https://www.forever21.com/Store/StoreLocator.aspx?br=f21 to get in touch with a Forever 21 near you.
What You Cannot Return to Forever 21
You cannot return Cosmetics, Jewelry, Gift Cards, Hair products, E-Gift Certificates, Lingerie, Sports bra, Body suit, Swimwear, Undergarments like Socks. Items must be returned with all the tags attached to it.
How to Return Items Purchased Online
If you wish to refund an item you purchased online from Forever21.in, kindly follow steps below.
- Log into your account.
- Go to My orders
- Click on ‘Return’ against the item you wish to return.
- Specify the account in which you would like the refund amount to be credited.
- Fill in the details and raise a return request by clicking on submit button.
- You will receive a confirmation for the return initiated.
You may be asked to send the products through a reliable courier if reverse pickup facility is not available in your area.
Customers can return either complete order or some items from the same order. Before returning the items make sure to pack the products properly, write/pate the return Id and address of the Forever21.
Forever 21 Holiday Return Policy
Here are the additional rules for Forever 21 Return Policy during holidays. Generally, the items which we purchase in the month of November and December are mostly gifts, so Forever 21 gives you a few extra days so that you can enjoy your Christmas holidays.
As these Gift items may go unused if you didn’t offer them to anyone, or you found it defective after opening the wrap on the New year; you have the option to return it till 6th January, or after 30 days of purchase, whichever is later. You can return your purchases to any of the Forever 21 stores located in the United States.